In the Wireless Zone® philosophy, exceptional customer service is not just a cornerstone of our relationship with consumers. It’s also representative of the way we strive to communicate internally, with each of our franchisees.
The Wireless Zone support system is embedded with a top-notch customer service team. This internal team assists with:
- Processing all incoming product orders and drop shipments
- Helping with order inquiries and changes
- Handling problems regarding products, orders and rebates
- Fielding general warehouse questions including availability and compatibility of wireless products
- Taking care of questions and problems regarding shipping and claims
And for your customers’ purposes, this department fields calls from our 1-866-WZHELPS line. They’ll work with the customer to resolve any issues or questions to insure the customer’s utmost satisfaction with your Wireless Zone® store.