Customer Service

In the Wireless Zone^® philosophy, exceptional customer service is not just a cornerstone of our relationship with consumers. It’s also representative of the way we strive to communicate internally, with each of our franchisees.

The Wireless Zone support system is embedded with a top-notch customer service team. This internal team assists with:

• Processing all incoming product orders and drop shipments
• Helping with order inquiries and changes
• Handling problems regarding products, orders and rebates
• Fielding general warehouse questions including availability and compatibility of wireless products
• Taking care of questions and problems regarding shipping and claims

And for your customers’ purposes, this department fields calls from our 860.632.9494 line. They’ll work with the customer to resolve any issues or questions to insure the customer’s utmost satisfaction with your Wireless Zone^® store.